These are social skills such as empathy, negotiation, listening, creative thinking, patience and tolerance. So, to help you determine if you have what it takes to make your way in this field, we've compiled a list of the 10 key hospitality skills that are required to be successful. Interpersonal skills go hand in hand with customer service. If you're planning to play a major role in hospitality, you'll need to interact with and help people on a daily basis.
For this reason, you must have interpersonal skills such as empathy, active listening, negotiation and conflict resolution. Strong communication skills are highly valued in all sectors, but especially in hospitality and tourism. Every day, you'll be dealing with people from different backgrounds, ages, nationalities and temperaments, so it's important that you can communicate in a clear and understandable way, as well as that it represents your employer's brand. As already mentioned, you want your customers to return, so the ability to build and cultivate relationships can make a big difference.
We must not forget that it is the customer who provides the funds to pay the salaries and other expenses that allow a hotel or restaurant to remain profitable and to reinvest in its infrastructure. Therefore, it is essential that employees and managers succeed in satisfying and even delighting customers. Excellent customer service skills consist of understanding customer needs and being able to provide a positive customer service experience. EHL GroupRoute de Cojonnex 18 1000 Lausanne 25 Switzerland.
Compared to other professions, hospitality and tourism jobs often require employees to work odd hours, such as nights and weekends. Because of the wide availability of jobs and the positive economic impact it has on local communities, hospitality is an important industry.
